Part of providing a reliable lawn care service is by providing reliable answers to common questions. Below, you’ll find examples of questions we run into a lot.
When do you guys come out?
Our crews start off each morning around 7am and finish around 6pm. Your home is scheduled in the most logical geographical order with our existing customers. We will typically be out around the same time each week, barring weather. A special mow day can be requested, but we reserve the right to charge additionally for this luxury if it is too far off our current route.
What if it’s going to rain?
A bit of drizzle or light shower doesn’t bother us too much, and our walk-behind mowers are light on their feet and won’t cause damage to your lawn. If it’s a thunderstorm, or raining heavily, we will reschedule your service to the following business day.
Why are you guys so cheap?
Usually this question is followed up with others like “Do you guys do a good job?”, “Do you trim?”, “Where’s the catch?”. The answer is ‘YES, we do a good job.’ We do trim. There is no catch. The way we stay so competitive is simple: we made things a bit more efficient on the billing and mowing sides of things. Yard service should be affordable for everyone. We are one of the cheapest contractors because we choose to be.
What if I get my lawn fertilized?
If you get your lawn fertilized by someone other than us (gasp!), we strongly recommend you sign up for weekly service. Healthy lawn maintenance says to never cut more than 1/3 your grass blade on each mow, and weekly service ensures that. If Lawn Care Express is providing your fertilization, then don’t worry about scheduling; that’s on us!
What if I have a special occasion on my mowing day?
If you have a special event coming up and need us to adjust your schedule, please keep us informed! Just as if you were skipping a mow, we need notification by the business day before so we have time to react. It’s difficult for us to move our schedule around, especially on late notice, but if we have a crew in the area on a later day, we’ll do our best. See: “What if I want to skip a cut?”
When am I charged?
Lawn Care Express processes all e-checks and credit/debit cards within five business days of having work performed. We do our best to make this as timely as possible, but due to batch fees and admin time we may wait for a day or two and do them all at once. All monthly mailed bills are processed and mailed at the end of the month. Whether paper copy or email receipt, your individual services will be itemized on your bill.
I have a dog, is that a problem?
As a mowing company full of pet lovers, we stress our pet policy for their protection. Our big mowers are scary, and if your pooch is loose in the back yard, we won’t go in. We ask that you keep your pet inside on your mowing, fertilizing, or spring/fall clean-up day. Also, we ask that you pick up after your pet. That stuff adds up, and honestly, sometimes we wonder what you’re feeding them!
How many mows per year?
Boy, we wish we could tell you! Suffice it to say that as long as your grass keeps growing, we’ll keep mowing it for you, and you can always call our office or your local manager to get specific scheduling info. As unpredictable as Minnesota can be, we usually start cleanups in early April, and mowing in early May. We typically wrap up for most customers towards the end of October, and November is a call-in / service-upon-request month.
What height do you cut my lawn?
Our mowers are set at 2.5” in the spring and raised to 3” during the hot summer months. These are the heights recommended by the Dept. of Agriculture for our Minnesota grasses.
What if I usually lock my gate?
If you keep a locked gate, we generally recommend that you switch to a combination lock and give us the code so we can lock it back up to you when we’re through. Otherwise you’re responsible for locking/unlocking on your mowing day. If we unload all of our equipment and find you forgot to unlock your gate, we’ll mow everything we can and move on. If it’s on a fertilizing or spring clean-up day, we’ll phone you and reschedule service.
What about bagging?
We use commercial mowers that typically prevent the need for bagging, even if you’ve had to bag in the past with your mower at home. If it becomes an issue, we do offer bagging at an additional charge.
Can I switch between weekly and bi-weekly service?
Switching from bi-weekly to weekly is not an issue, but switching from weekly to bi-weekly can cause scheduling conflicts for us. It is usually easier to skip a cut or two during dry season until we can determine the best schedule for your Minnesota lawn mowing services. If you fertilize, you will almost always need weekly mowing to keep up with the fast rate of growth you will experience.
Where are you located?
Right now, we currently perform lawn mowing in:
Minneapolis MN and surrounding metro:
-St. Louis Park MN
-Golden Valley MN
-St. Paul MN
-Brooklyn Center / Brooklyn Park MN
*These are our main metro areas, but we do service some smaller outliers.
Please call for more information!
How do I cancel?
If you need to cancel, we require 14 days notice to allow us time for rerouting. At the bare minimum, we need two days notice or you will be charged for that week’s service.
We do not share any of our customers’ personal information with 3rd parties. We assure you that any information collected is used solely for internal purposes, and we treat security as our highest priority.